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Orders & Shipping

Can I edit or add anything to my order?

Unfortunately, we’re unable to make changes to the contents of an order once it’s been placed. However, if you need to update your shipping address or contact information, please reach out to our Customer Service team right away at customersupport@ki

What is your shipping policy?

Our standard shipping time within the contiguous United States is 5-7 business days. Non-contiguous locales may experience additional shipping time. Shipping charges, if applicable, will be calculated and displayed at checkout. Please note that deliv

Do you offer expedited shipping?

We do not offer expedited shipping currently, but we intend to add that option in the future!

Do you offer free shipping?

We’re happy to offer fast and free shipping on orders over $75 on all orders within the domestic United states.

How long does shipping take?

Domestic. Our standard shipping typically arrives in 5-7 business days. Deliveries outside the contiguous US may see extended delivery windows. International. We're currently unable to offer international shipping at the present time, but we hope to

What is your cancellation policy?

Orders cancelation is possible within 15 minutes after placement. Be sure to email our team with your cancellation request as soon as possible at [email protected]. You will receive confirmation of your cancellation if we’re able to make

How do I track an order?

Once your order is placed and processed, we'll send you a confirmation email with all the important details. This will include a tracking number and a link to our tracking page. To track your order, simply click the tracking number in the email or en

My order was marked delivered but it’s not here.

If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship

Do you ship internationally?

We do not ship internationally at this time. We're looking to add that functionality in the near future. Be sure to check back later this year!