kindthread

<p>Currently our team is available for support questions from 9 am to 5 pm EST. We&apos;re currently available to help through our support email; customersupport@kindthread.com.</p>

Currently our team is available for support questions from 9 am to 5 pm EST. We're currently available to help through our support email; customersupport@kindthread.com.

When is your support team available?

Customer Support Information

What’s your return policy?

What do I do if I receive the wrong item in my order?

Do you offer refunds or exchanges?

When will I get my refund?

What if my package gets lost/stolen or arrives damaged?

How do I start a return?

What does Final Sale mean?

Returns & Exchanges

Can I edit or add anything to my order?

What is your shipping policy?

Do you offer expedited shipping?

Do you offer free shipping?

How long does shipping take?

What is your cancellation policy?

How do I track an order?

My order was marked delivered but it’s not here.

Do you ship internationally?

Orders & Shipping

I'm having trouble logging in

How do I change my password?

Account

How do I apply promo/discount codes?

My discount code doesn't work

Discount Codes

Embroidery

I placed my order, how do I know if it was received?

Has my order shipped yet?

Where is my Order?

Do you have a phone line?

When is your support team available?Updated 10 days ago