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Sorry for the trouble! To log in, please ensure you’ve created and activated your account using the email we sent with the subject line, “Activate My Kindthread Account.”. If you didn’t receive the email or need a resend, click here. Sometimes it tak

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Account

What’s your return policy?

What do I do if I receive the wrong item in my order?

Do you offer refunds or exchanges?

When will I get my refund?

What if my package gets lost/stolen or arrives damaged?

How do I start a return?

What does Final Sale mean?

Returns & Exchanges

Can I edit or add anything to my order?

What is your shipping policy?

Do you offer expedited shipping?

Do you offer free shipping?

How long does shipping take?

What is your cancellation policy?

How do I track an order?

My order was marked delivered but it’s not here.

Do you ship internationally?

Orders & Shipping

How do I change my password?

How do I apply promo/discount codes?

My discount code doesn't work

Discount Codes

Embroidery

I placed my order, how do I know if it was received?

Has my order shipped yet?

Where is my Order?

When is your support team available?

Do you have a phone line?

Customer Support Information

I'm having trouble logging inUpdated 2 months ago