FAQs

At Kindthread, we’re happy to offer returns or exchanges within 45 days of purchase for unworn, unwashed items with original tags attached for a full refund. Currently we're unable to offer exchanges, but that functionality should be available soon!

Please note that items marked as Final Sale are not eligible for return or exchange. 

Refunds will be issued within 3-5 business days once your return has been received and processed by our Returns Department. 

Shipping fees are non-refundable, as they cover the cost of delivering your item(s). 

If you'd like to start a return, please visit our Return Portal by clicking here.  

First of all, we’re so sorry to hear that you received the wrong item! Please reach out to our Customer Service team by sending them an email at [email protected] so we can get you all squared away. Alternately, you can set up an exchange for the preferred item through our return portal. Just select the "wrong item received" option to get the correct item in the exchange.

If you reach out to customer service, be sure to include a photo of the item you received, along with the name(s) of the missing item(s). Also, double-check the package for any notes or packing slips that might indicate your other item(s) were shipped separately. 

While we can’t always guarantee an exact replacement due to stock availability, we’ll do our best to make things right! 

Our return policy makes it easy to return or exchange unworn, unwashed items within 45 days of purchase. You may return for a refund or exchange for a different size or color within that period. Returns for store credit are possible for within 45 days of purchase. To proceed with a return or exchange, just click this link and you'll be redirected to our return portal.

Final sale and embroidered items are ineligible for returns or exchanges.

You’ll receive an email as soon as your return is processed, and your refund is issued. 

Please allow 3-5 business days for the refund to appear in your account. 

Lost  

At Kindthread, we’re committed to ensuring every order arrives in perfect condition. If you notice your order has been lost in transit, please don’t hesitate to contact our stellar Customer Service team at [email protected] with your order number and any details you can provide so they can assist.  

Stolen 

Darn those pesky thieves! In the unfortunate event that your package is stolen after delivery, please reach out to our Customer Service team at [email protected] with your order number and any relevant details or camera footage catching the porch pirates.  

We’ll work with you to help resolve the situation. 

Damaged 

We know how disappointing it can be to receive a damaged package, and we’re here to make it right. If this happens, please get in touch with our Customer Service team at [email protected] within 48 hours of receiving your order. Be sure to include photos of the damaged item(s) or packaging. 

We’ll review everything and, if needed, arrange for a replacement or issue a refund. 

Our return policy makes it easy to return or exchange unworn, unwashed items within 45 days of purchase. 

Just click this link and follow the simple instructions. 

Once we’ve received and processed your return, your refund will be issued within 3-5 business days (or sooner!). 

Any item listed as "Final Sale" indicates that once the item ships, it is ineligible for returns or exchanges. 

You should see that identifier on any product page, when the item is placed in your cart, and also in checkout.

If you receive a final sale item that arrives less than ideal condition, please reach out to us at [email protected] and our team will be able to assist in the matter!

Our standard shipping time within the contiguous United States is 5-7 business days. Non-contiguous locales may experience additional shipping time.

Shipping charges, if applicable, will be calculated and displayed at checkout. Please note that delivery times may vary depending on your location and the time of year. Orders more than $75 will qualify for free shipping.

Currently, we do not offer international shipping, but we are working to provide this service in the future.

For additional questions about our shipping policy, please contact us at [email protected].

We do not offer expedited shipping currently, but we intend to add that option in the future!  

We’re happy to offer fast and free shipping on orders over $75 on all orders within the domestic United states.

Domestic 

Our standard shipping typically arrives in 5-7 business days. Deliveries outside the contiguous US may see extended delivery windows.

International 

We're currently unable to offer international shipping at the present time, but we hope to add this capability in the future!

Orders cancelation is possible within 15 minutes after placement. Be sure to email our team with your cancellation request as soon as possible at [email protected].

You will receive confirmation of your cancellation if we’re able to make it happen.

After this period, we may not be able to cancel your order as it might already be in processing or shipment.

If you have already received an order confirmation email, it may be impossible to cancel your order. However, you can always request a return or exchange once your order arrives.

Once your order is placed and processed, we'll send you a confirmation email with all the important details. This will include a tracking number and a link to our tracking page.    

To track your order, simply click the tracking number in the email or enter it on our tracking page.  

It might take up to 24 hours for the tracking information to become available as it travels through the carrier network. If you don’t see updates right away, don’t worry – just check back a little later. We appreciate your patience! 

If no one was home at the time of delivery, the carrier will leave the package in a safe location.

Be sure to check around your home and with neighbors/building management who may have collected the package for you.

Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.

On some occasions, packages may be marked as delivered but take additional time to arrive.

If you still are unable to locate the package, please reach out to the carrier.

If you need additional assistance, please email our team at [email protected].

We do not ship internationally at this time. We're looking to add that functionality in the near future. Be sure to check back later this year!

Currently we only ship to the domestic US, excluding US territories.

Sorry for the trouble! To log in, please ensure you’ve created and activated your account using the email we sent with the subject line, “Activate My Kindthread Account.” 

If you didn’t receive the email or need a resend, click here. Sometimes it takes a few minutes for the email to arrive, so try refreshing your page if it doesn’t appear right away. 

Simply click "Forgot password?" on the sign-in page, and we'll send you an automated password recovery email straight away. Whether you're resetting your forgotten password or just want to mix it up, the process is quick and easy! 

To apply a promo or discount code:

• Proceed to checkout and enter your code in the Discount Code field.

• Click Apply to see your new total before finalizing your order.

• Only one code can be used per order. Some codes are only valid on distinct items or for specific customers.

If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device. If the discount code does not work, please contact us at [email protected] and our support team will be able to determine the eligibility details for that discount code.

So sorry for the issues!

If your discount code isn't working, first check to make sure it's entered correctly. From there, just send us an email at [email protected] with the name of the discount code and our team will be able to verify the parameters of the code to troubleshoot!

Keep in mind, not all codes are valid for all items/individuals. 

We're so glad you placed an order with us! Once you place your order, you'll receive a confirmation email to the email address you typed during checkout. If you're not seeing it in your inbox, be sure to check junk or spam folders just in case!

In the event you're not seeing the confirmation email, just send us an email at [email protected] and our team will help locate it!

You'll receive an shipping notification email as soon as your order is fulfilled by our warehouse. From there, you'll receive a link to monitor the tracking information while it's en route to you!

Keep in mind, tracking information may take 24-48 hours to update as it travels from our warehouse through the carrier network. You may see some inaccuracies in the delivery estimate in the first 24 hours, but once the package progresses in the network, the estimate will update.

Currently our team is available for support questions from 9 am to 5 pm EST. We're currently available to help through our support email; [email protected].

Currently we do not have a phone line for customer support. Our apologies for the inconvenience! As we continue to grow our team we hope to add additional channels to support our customers, but currently we're limited to email.